Listen-Slow down and really listen. Don’t interrupt. Listening also involves body language. REALLY LISTEN like you want someone to really listen to you. Write out the main points?
Understand – Put yourself in the others shoes. Yes, this takes time. Write out what you understand.
Validate – This is where you actually look for the points that are true. This is where their ideas and thoughts make sense to the one you are listening to.
Empathize – Write out your understanding of how they feel.
Reflect – Now finally, make a statement combing all these thoughts and feeling from above and find out if you really understand, validate, and empathize with them. Correct your statement if necessary.